At Zift, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting refunds on digital products purchased through our Platform.
1. Refund Eligibility
Refunds may be requested under the following circumstances:
- The product does not match the description provided by the seller
- The product files are corrupted or incomplete
- The product does not function as advertised
- You received the wrong product
- Technical issues prevent you from accessing the purchased product
2. Refund Request Timeline
- Digital Components: Refund requests must be submitted within 7 days of purchase
- Complete Websites: Refund requests must be submitted within 14 days of purchase
- Requests submitted after these periods will not be eligible for refunds
3. Non-Refundable Items
The following are not eligible for refunds:
- Products marked as "No Refund" or "Final Sale"
- Free products or promotional items
- Products that have been fully downloaded and used
- Change of mind or buyer's remorse
- Compatibility issues not mentioned in product requirements
- Products purchased more than the specified refund period ago
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your Zift account
- Navigate to your purchase history
- Select the product you wish to return
- Click on "Request Refund" and provide a detailed reason
- Submit supporting evidence (screenshots, error messages, etc.)
- Our team will review your request within 3-5 business days
- The refunded amount would be credited to the customer's bank account within 3 to 4 days.
Alternatively, you can email us at support@thezift.com with your order details and refund reason.
5. Refund Processing
- Once approved, refunds will be processed within 5-7 business days
- Refunds will be credited to the original payment method used
- Payment gateway processing fees are non-refundable
- You will receive an email confirmation once the refund is processed
- Bank processing times may vary (typically 5-10 business days)
6. Partial Refunds
In certain cases, partial refunds may be granted:
- If only part of the product is defective or missing
- If the product was partially used before discovering issues
- As a goodwill gesture to resolve disputes
7. Seller Responsibilities
- Sellers are responsible for providing accurate product descriptions
- Sellers must respond to refund requests within 48 hours
- Approved refunds will be deducted from the seller's account balance
- Excessive refund requests may result in seller account review
8. Dispute Resolution
If a refund request is disputed:
- Both buyer and seller will be asked to provide evidence
- Zift will mediate and make a final decision
- The decision of Zift is final and binding
- Repeated fraudulent refund claims may result in account suspension
9. Payment Gateway Compliance
Our refund policy complies with the terms and conditions of our payment partners:
- Razorpay: Refunds processed as per Razorpay's refund policy
- Stripe: Refunds follow Stripe's dispute resolution guidelines
- Paytm: Refunds comply with Paytm's merchant refund terms
All refunds are subject to the policies of the respective payment gateway used for the transaction.
10. Chargebacks
- We encourage you to contact us before initiating a chargeback
- Chargebacks may result in account suspension pending investigation
- Fraudulent chargebacks may result in permanent account termination
- We reserve the right to dispute illegitimate chargebacks
11. Exceptions
Zift reserves the right to:
- Grant refunds outside the standard policy on a case-by-case basis
- Deny refunds if fraud or abuse is suspected
- Modify this policy with prior notice to users
12. Contact Us
For refund-related queries or assistance, please contact us at:
- 📧 Email: zifttech@gmail.com
- ⏰ Response Time: Within 24-48 hours